I received my item just 3 days after purchase! I had told Felsa that it was a gift for a friend and asked if she could wrap it and put the meaning of Kintsugi in the box for me. She replied quickly and ensured me she would. When I received the package it was beautifully wrapped securely in a box and was more than I expected. She really bent over backwards to make this present special. My friend loved her gift thanks to Felsa. The communication throughout was professional yet friendly and I am more than happy with my order. Excellent customer service!